How we use your information
What we collect
The information we collect from you when you use the CineBox service may include:
- Name and job title
- Contact information
- Demographic information such as your address, preferences and interests
- Questions, queries or feedback you leave, including your email address if you send an email to Substance Digital
- Your IP address, and details of which version of web browser you used
- Information on how you use the site, using cookies and page tagging techniques to help us improve the website
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To allow us to service your needs
- To support internal record keeping
- We may use the information to improve our products and services.
- We may periodically send emails about new products, offers or other information which we think you may find interesting using the email address which you have provided.
- Improve the site by monitoring your use of it.
- Respond to any feedback you send us, if you’ve asked us to.
- Provide you with information about services if you want it.
- To resolve disputes, collect fees, and troubleshoot problems
- To detect, prevent and/or remediate violations of policies or of the Terms and Conditions
Where your data is stored
We store your data on secure servers. These may be stored outside of Europe, where it could be viewed by our staff or suppliers. By submitting your personal data, you agree to this.
Keeping your data secure
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk. You are responsible for keeping any user IDs and passwords confidential. We have procedures and security features in place to try and keep your data secure once we receive it.
Disclosing your information
Third Party Sites
The CineBox site may, from time to time, contain links to the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.